Reading at the collision between technology and national security, and the question nobody in charge seems ready for: what happens to work when the machines get good at it.
Dustin Mooney
Customer Success · Business Strategy · Management · Artificial IntelligenceFifteen years in customer success across SaaS, publishing, government, and automotive. Currently building a self-hosted AI assistant and an app for open models, and reading toward the place where technology meets national security.
Now updated Sep 2026
Writing all writing
Steady. Present. Unshakable. Happy Mother’s Day!
Before I had opinions, I had a mother who overcame the chaos life threw at us. This isn’t a Hallmark card. It’s a thank-you note to the woman who gave me the roots so I could one day spread my wings.
May 10, 2026Welcome Aboard. Read at Your Own Risk.
Nobody asked, but here I am. What this site is, what it isn’t, and what you’ll find if you stick around.
Apr 1, 2026Work 2010 to present
General Motors
Solutions Strategist, GM Dealer Chat
Aligning dealership sales goals with GM's digital chat programs. 12% growth in the business unit.
2024 to present PublicInputCustomer Success Manager, Public Sector
Government clients including Washington, DC and Virginia DOT. 91% retention.
2021 to 2023 Client SavvyCustomer Success Manager
96% renewal rate and over $400K a year in new business from upsells.
2018 to 2021 The McClatchy CompanyManager, Customer Success
Led 13 client success managers. 43% lift in recurring revenue after the team merge.
2017 to 2018 IZEA WorldwideAccount Director
Over $7M a year in campaigns for Viacom, the US Army, the CDC, and Johnson & Johnson.
2010 to 2017 EarlierHaiti, Kenya, and a Senate campaign
Consultant for REBUILD Globally, aid worker with IVHQ, campaign staff on a U.S. Senate race.
2013 to 2018Projects
Merlin
A self-hosted AI chief of staff. Email, calendar, research, phone, and Signal on a server I control.
2026, in daily useOpen Sesame
Chat with open models on Mac and iPhone. Pay for what you use, no subscription.
2026, in development