Experience
Solutions Strategist, GM Dealer Chat
General Motors · Remote · 2024–Present
Strategic alignment of dealership sales objectives with GM's corporate digital chat initiatives — integrating digital performance tools across local, regional, and national dealerships.
- Spearheaded data-driven engagement strategies (market trends, customer behavior, A/B testing) that measurably increased online customer interaction across a multi-platform digital presence.
- Consistently exceeded quota and performance objectives, generating 12% growth within the business unit while directing data-analytics initiatives between corporate and dealerships.
Customer Success Manager, Public Sector
PublicInput · Remote · 2021–2023
Managed a portfolio of government clients using a public-engagement SaaS platform to gauge community interest on public issues.
- Leveraged platform insights to inform clients like Washington, DC and the Virginia Dept. of Transportation — and to drive cross-selling opportunities.
- Maintained a 91% client retention rate managing relationships from onboarding through renewal.
Customer Success Manager
Client Savvy · Raleigh, NC · 2018–2021
Worked with a team of client-experience professionals to achieve marketing and client success objectives for professional-services firms.
- Bolstered a 96% renewal rate while generating over $400K in new business year-over-year through upsell opportunities.
- Directed client experience and financial consulting that led to a 23% revenue increase for Faith Technologies while diversifying their portfolio.
Manager, Customer Success
The McClatchy Company · Raleigh, NC · 2017–2018
Directed a team of 13 Client Success Managers — the liaison between sales, production, and client success for a publicly traded publisher, serving clients like UNC, Republic Wireless, and the Carolina Hurricanes.
- Led the team managing relationships focused on identifying needs, executing campaigns, and reporting success metrics.
- Migrated into a multidisciplinary team with a 43% increase in recurring revenue as success, sales, ad-ops, and operations integrated.
Account Director / Senior Account Manager / Account Manager
IZEA Worldwide · Orlando, FL · 2010–2017
Increasing accountability at the leader in influencer and content-marketing SaaS, serving Viacom, Ketchum, J.P. Morgan Chase, the US Army, the CDC, and Johnson & Johnson.
- Managed over $7 million annually in marketing initiatives for brands, advocacy organizations, and government agencies.
- Secured over $1.2M annually in new business from clients including NIH and CDC.
